- Make sure you have a good and stable internet connection, preferably by cable.
- Make sure that you play in a region that is supported by the game.
- If you are located in Russia, keep in mind that Photon Engine has dropped Russian servers, so you will need to use a VPN to be able to play.
- The countries: Egypt, Algeria, Saudi Arabia, The United Arab Emirates and sometimes Iraq, have placed restrictions on the voice servers we use. When you get the pop-up window saying “the connection to the voice server failed”, you can select “cancel” and should be able to bypass this window to continue playing after that. You will need to use a third party app for communication.
- If you are using a VPN, you can try switching regions. Keep in mind that our games are not made to support VPN connections and we cannot guarantee a smooth gameplay experience.
- Public networks (university / campus / library) often have restrictions that block our voice servers.
- It could also be that your router is blocking voice chat. In order to fix this, you could try to open these ports:
- https://doc.photonengine.com/en-us/realtime/current/connection-and-authentication/tcp-and-udp-port-numbers
- https://support.unity.com/hc/en-us/articles/4407491745940-Vivox-What-IPs-and-ports-are-required-for-Vivox-V5-to-work-
- How to port forward: https://www.hellotech.com/guide/for/how-to-port-forward
- Update your console and controller
- Clear your console's and local save files
- Make sure your console settings allow for online multiplayer gaming
- Turn on UPnP in your router settings, we recommend Googling your specific router to find the steps on how to do this
Change your DNS settings to improve your connection:
- Open the guide by pressing the Xbox button on your controller.
- Select Profile & system > Settings > General > Network settings.
- Select Advanced settings from the Network screen options.
- Select DNS settings.
Choose Manual and enter 1.1.1.1 as your Primary DNS and 1.0.0.1 as your Secondary DNS which is CloudFlare's DNS. IF this doesn't increase your speed, you can also try to enter Google's DNS which is: 8.8.8.8 for Primary DNS and 8.8.4.4 for the Secondary DNS.
